Just What Is "Creative Problem Solving"
or "CPS"?
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It’s a
process that
helps an individual, a group, or a business address a problem, challenge, or
opportunity.
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It guides them
through a process that will lead to creative, innovative solutions and real bottom
line results.
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Identify your Goal, Wish or Challenge
Start here when you want to create, invent,
solve, or improve something.
Generate statements of your goals, wishes or
challenges. Diverge by thinking about quantity then Converge by thinking about
quality.
Your
outcome is a statement starting "I wish..." or "It would be great
if..."
Gather Data about your goal
Start here when you want to explore the facts,
feelings and data around the issue.
Give a brief history, Who is involved?, What has
been happening?, When do I want...?, Where can this go?, Why is this a concern?
and How do you own this? Diverge by thinking of everything you can then Converge
by picking the critical elements.
Your
outcome is a list of key data about your goal, wish or challenge.
Clarify the Problem
Start here when you want to pinpoint the right
problem to solve.
Diverge - "How to...?" or "In
what ways might...?" or "How might...?" , probe with "Why
else?", "What else?"
Then Converge by picking a specific statement that identifies the problem you
want to solve.
Your
outcome is a well defined statement of the problem.
Generate Ideas
Start here when you need novel, useful ideas to
solve your problem.
Diverge - Generate as many ideas that might solve the
problem as time allows. What can you combine, substitute, modify,
eliminate, rearrange, or what other ideas can you get from other objects worlds
or situations.
Converge by picking the idea or ideas that will help the
most.
Your
outcome is an idea or group of ideas that are promising in solving the problem.
Select & Strengthen Solutions
Start here when you want to turn promising ideas
into workable solutions.
What do you like about it? Diverge - Generate
Criteria, "Will it...?" or "Does it...?" What are the
pluses, potentials, concerns, and opportunities in these ideas?
Converge - Pick the solution that best fits the criteria.
Your
outcome is a well developed, detailed, and improved solution - "What I now
see myself(us) doing is..."
Plan for Action
Start here when you want to implement a
solution.
Diverge - Who might assist? Who needs to be
convinced? What resources are available? How can we get acceptance and
enthusiasm for your idea? then Converge - Select actions and form a specific
plan.
Your
outcome is a detailed plan for implementation of your solution which includes
WHO will do it. WHAT they will do. WHEN they will do it. HOW will they do it, and reporting completion to WHOM.