Seven “Ideation First Aid Kit” Emergency Tools

September 3, 2008 – 12:10 pm

Pressured for Ideas?  Here are Seven “Ideation First Aid Kit” emergency tools to get you thinking creatively again.

Professional creative people often find themselves needing a brilliant idea — and simply not having one.  We’ve all been there, a deadline is looming, you’ve tried this and that, and you know in your heart it’s not there, you don’t have something you can use. Anxiety, frustration, and fear creep into your being, and the harder you try, the worse things get.

Don’t push the panic button, reach for the ideation First Aid Kit and triage your challenge.  Here are seven tools for coming up with an idea under pressure:

  1. Think positive. Even if you’ve been stumped for days, even weeks, start telling yourself that you are going to have a great idea, and start believing it.  Take a moment and imagine things working out perfectly and explore in your head, in your mind’s eye, what success might look like, how it might feel. Get into as much sensory detail as you can, how does it taste, smell, feel?  Don’t know?  Make it up!  Your brain tends to follow the instructions you give it, even the non-intentional ones.  So if you say to yourself “I am having a great idea about the Wesley account,” your brain will give it to you.  If you say, “I’m stumped” your brain will stay that way.  Brainwash yourself! Allow for all possibilities to emerge.
  2. The  next thing to do is relax.  Do something physical. Shake the anxiety out of your body and shoulders, pretend you’re Elvis for a few minutes. Stretch, do some yoga, go for a short walk, take some deep breaths.  If you have time, do something that gets you out of breath or makes you work hard physically.  This will help get you “out of your head” and return you to a mental space that is more grounded. The key here is to still your mind.
  3. Try looking at your challenge from a new angle.  Pretend you are someone else – even a historical person like Frank Lloyd Wright, or Lincoln, or a fictional character like Miss Jane Marple.  How would they look at this challenge, how might they address it?  To break through to something fresh you have to think differently, so, why not use another persona to start getting imaginative. How would a child see it?  Do anything you can to have “fresh eyes” – you’ll then have fresh thoughts. So, leave the past, your habits and assumptions behind and work at being in the present.
  4. Seek out the overlooked facts in the situation.  Something obvious that you are taking for granted might be re-examined and used as the basis for a fresh idea to solve your problem, to meet your challenge.  Make a list of facts and feelings and include the obvious, the obscure, the irrelevant – you’ll get some ideas in the process.
  5. Get out of the pattern of having an idea and then immediately critiquing it.  You’ll never get into an imaginative flow that way.  Instead, make a list of possible solutions and just keep writing up, or doodling/sketching new options, even listing the silly, stupid, obvious, and downright “bad” ideas.  If you keep listing options/ideas, a new and fresh idea will eventually pop up, but you have to believe you can, you have to drop all negative thoughts, and just keep listing! Allow yourself to be truly spontaneous.
  6. Make a forced connection.  To get a fresh idea you can sometimes surprise or jog your mind into giving it up by using a forced connection or association.  Look around your workspace or outside the window and pick an object at random.  Then ask yourself what, say, an Oak Tree, has to do with your challenge.  To help yourself make a connection, list words about the Oak Tree, like, strong, old, flexible, productive, kind, enduring, etc.  Then use those “attribute” words as stimulus for ideas about your challenge.  Be playful in exploring possible connections and let your mind go, suspend disbelief.  Something unexpected and highly useful often arises from forced connections.
  7. Final ideation first aid tip: Slow Down.  You can’t be very creative when full of anxiety.  Be thoughtful, deliberate, focused, and playful with your ideation — without rushing.  Rushing and hurry will put your mind right back into panic or urge mode and nobody works very well in that state of mind.  As Napoleon once said to his valet: “Dress me slowly, I’m in a hurry.” When you rush you make mistakes that ultimately waste even more time.  Grace under pressure is a hallmark of great leaders – and  of great creative people. 

 Best of luck!  

 

 

Starbucks — No Longer Innovative

August 3, 2008 – 12:57 am

In early June I posted under the title, Starbucks Is Dead.  In that post I explored how, for me as a consumer, the experience had changed, and I was walking away from my favorite coffee.  I expressed some hope that they would return to innovative greatness under the newly resumed leadership of Howard Schultz, the original founder.  Well, things have taken a decided turn for the worse; Starbucks posted its first ever loss last week, and announced the closing of over 600 American stores, and nearly all its Australian ones.  Don’t Aussies like coffee?

The closings might be a smart move in the long run. Schultz undoubtedly has gotten that advice from the bean counters (no pun intended).  Starbucks has grown awful fast, and the stand-up joke about their locations holds some truth, that’s why it’s funny (”did you hear where the new Starbucks is gonna be…in Starbucks”).  Former CEO Jim Donald was a bit growth crazy and has been quoted as saying his big mistake was not growing fast enough in the international market — because it would have balanced the USA slowdown. Perhaps, but for me that kind of thinking is exactly what slow-roasted their quality, their biggest asset.

What bothers me, and what I think bodes ill for them moving forward, is that Schultz says “the experience hasn’t changed.” He blames things on the recession which is having people pinch pennies and not buy expensive coffee.  I’m sure his market research department is telling him this is true, and, I would say the research is missing something, is asking the wrong questions of consumers.  Small indulgences are what people can afford when times are tough, so, blaming the recession doesn’t ring true to me.  I suppose Schultz has to say that for the benefit of the street — admitting they’ve lost their way in providing a great coffee experience would send their stock even lower.  Still, how about some transparency, how about returning to the style of game that got them to the level of success they enjoyed for so long. That style was all about really great coffee. Believe it or not, you can go into a Starbucks in the afternoon and not be able to get a fresh brewed cup of bold flavored, strong, coffee. It is sometimes a special order, which they will do, but hey guys, the reason people go to Starbucks is for Strong Coffee. If I wanted the middle of the road stuff I could go anywhere.  

I also question all the closings.  Why not get creative about making those shops more profitable?  It would be innovative for them to create a new model for site profitability instead of slam dunking the marginal locations in the poop can.  All those shuttered stores are a real black eye for their image as a corporate good guy.  Even granting the impact of the recession on stores, I don’t believe they’ve done enough to create new profit centers. If they had been more creative in new product development, if they had worked harder at keeping the experience fresh, fun, and enjoyable, they wouldn’t be in the spot they are now.  

Starbucks is not going to slash its way back to the top; the way they win is to re-invent the experience, re-create something surprising and cool. The market isn’t going to reward them with a better stock price until they do.  Time to wake up and smell the coffee Starbucks — and make it a bold brew — time to start innovating fearlessly.

 

 

Visual Post for a Change

July 21, 2008 – 10:38 am

I do about 3 of these a week...Okay, I’m not the greatest cartoonist. I try. Self expression means doing things you aren’t so good at sometimes, just for the fun of it. So, by posting this drawing I’m giving you permission.

Drawing is one of those skills that most people associate with creativity, as in, if I can’t draw I’m not creative.  Well, that’s a myth, but drawing is fun, and a grand form of self expression. If you haven’t read it yet, pick up the classic book on drawing by Betty Edwards, Drawing on the Right Side of the Brain.  I promise you, it will be an eye opener, especially for those of you who repeat the mantra “I can’t draw.”  Yes, you can!

Greenpeace - Lost in the Fog

July 14, 2008 – 6:09 am

 

Greenpeace banner as seen from under the base of the Eiffel TowerI was in Paris over the weekend for a family celebration. While there we made a side trip to the cities primary tourist attraction, the Eiffel Tower.  It was a Sunday morning and we went early to get in line to go up the tower.  My 12 year old step son had never been and was quite excited, and it was fun for Caroline and I, two jaded old-timers, to be with someone getting such a kick out of it.  

While we waited in line a funny thing happened — Greenpeace activists somehow unfurled a huge yellow anti-nuke banner. For a few precious moments it time, it was perfectly positioned in the middle of a ring of stars newly posted to the tower celebrating France’s leadership in the EU.  The French police shut down access to the tower, cleared the area, and removed the banner.  They were playing it safe and I don’t blame them, it was the prudent thing to do. However, we were sure disappointed we couldn’t go up, and the sideshow was small consolation. 

 

Putting aside the inconvenience factor it had me thinking about creativity and Greenpeace.

Generally speaking, I support Greenpeace.  I’ve contributed dollars to them in the past.  I won’t in the future — and not because of this protest.  More because what they are doing is simply uncreative, and ineffective in terms of inspiring any innovative change. 
It’s easy to be against something isn’t it?  Creativity requires that you do something positive, advocate real world solutions, not just be against things.  The thinking as to the practicality and safety of nuclear power is an open debate to be sure.  We’ve been having it for 30 years haven’t we? Because of the efforts of many, nuclear power only makes a small contribution to the world’s growing energy needs.  I’m no longer sure this is a good thing.  

We’re going to run out of fossil fuels someday, that’s a fact. That’s why it’s hard to imagine a future world without nuclear power.  If that’s the case, what’s the creative solution?  Probably something along the lines of safer nuclear power, better technology for waste handling, and simply very wise usage.  I believe we can solve those problems — and we really need to solve those problems.  Why can’t Greenpeace advocate for those things instead of wasting everyone’s time with pointless and ineffective demonstrations? 
I say ineffective because the protest did not make television news in the UK.  Not sure if it hit local news in France, it may have, but certainly this was not a Big Story, more a blip on the radar screen.

In my opinion Greenpeace is lost in the fog.  Lost in negativity and not contributing to solutions in the real world. I tried to post a comment on their blog (see: Culture Jamming the Eiffel Tower) and two hours after posting my comment it has still not appeared.  I guess Greenpeace isn’t very tolerant of any views that diverge from their own. That isn’t very creative either is it?  Perhaps this is another way Greenpeace does “culture jamming!”

 

Creativity Fun-Damentals at Crea Universite

July 8, 2008 – 7:16 am

I just returned from a long weekend in Paris.  I was there doing a keynote at the CREA Universite conference on creativity “fun-damentals.”  I’ve written a book about creative process but it’s clear to me that before a process can be highly effective one must practice the fundamentals.  

What are creativity fundamentals?  Simple things really, here is my list from the talk I gave at the conference:
  1. Writing things down in a notebook.
  2. Keeping lists of ideas.
  3. Regular review of your ideas to add onto lists, rule out some, take action on some.
  4. Always seeking new stimuli, to be in constant learning mode.
  5. An open mind that practices deferral of judgment as a way of life.
  6. To be an instigator of fun in all you do.
  7. To take risks and learn from failure.
  8. To have some way to remind yourself of  all the above.

Kudos to Crea Universite and Crea France for putting on a wonderful conference. To quote Joni Mitchell, I felt like “a free man in Paris, unfettered and alive.”

Tim Russert, Creative Voice of Reason

June 14, 2008 – 7:20 am

Just became aware of the untimely death of newsman TimRussert.  He fell victim to a heart attack this past Friday, June 13. What a shame, what a loss for journalism and all fair-minded Americans.  He was a voice of reason in the journalistic scene and was respected by both sides in the USA.  Simply because he was honest, well informed, tough, fair, and he asked great questions.

Two lessons to learn from his sudden death of a heart attack.
One, competency in one area does not mean you aren’t blind in another.  Tim was clearly overweight and at risk, and he knew it. The wise person would have modified his behavior instead of depending on drugs to prevent disease.  Tim was a wise man, but this was his blind spot.  If you have a friend, or if you yourself are obese, learn from Tim, and make a resolution to eat wisely and exercise.
The second lesson is one about creativity.  Tim was effective as a news person because he combined the creative principle of deep challenge exploration with the personal attribute of integrity. It is indeed a powerful combination.  This was Tim Russert’s winning formula, and we can all learn from his example.
  
Tim, your voice of informed reason, your creativity as a journalist, will be sorely missed.

Starbucks is Dead.

June 2, 2008 – 12:17 pm

Okay, maybe a bit of an overstatement. I say it because my “experience” of Starbucks has gone from a “highlight of my day” to one of avoidance. Why do I see Starbucks as dead? Because when I go its dirty, crowded, and often staffed by dizzyheads who don’t leave enough room for milk. And, this hurts the most to say, the coffee itself has slipped. I still find good cups at Starbucks, but not always.

Visionary founder Howard Schultz is back at the helm because results have suffered. Awareness is the start of a return to greatness. Apple came back from the doldrums, maybe Starbucks can as well.

I’ll never forget my first Starbucks. They opened their first Chicago location on Wacker drive and I stumbled into it while waiting to make a sales call at Morton Salt. I dosed my Americano and took my first sip and was instantly addicted — this was clearly the best cup of coffee I’d ever had. I’ve had thousands since then, I was a true believer.

Until things started going pear-shaped.

Innovation for a company like Starbucks is incredibly challenging. It’s like trying to make love in a straight jacket. How to keep things fresh and new, how to keep old customers happy while bringing in new ones, etc. How not to have locations stepping on each others customers. The key is continuously looking at, and implementing, fresh ideas while maintaining focus on the core business.

When I heard the suits had changed things from fresh ground to pre-packaged I knew they’d lost it. Suits are great for keeping the books, not so great when it comes to creating a real cool experience for customers.

In researching this blog entry I stumbled on My Starbucks Idea — a site for consumers to post ideas for Starbucks consideration. In just a few days participating I’ve noticed real ideation, real dialogue on the site. It’s a good signal. The heart stopped but it’s beating again. If they want to continue the recovery they’ll not only listen, they’ll take action on the ideas that have been posted.

Lots of action!

Good luck Howard!