Archive for November, 2009
Tuesday, November 24th, 2009
[caption id="attachment_341" align="alignleft" width="178" caption="NASA's Anna McGowan"][/caption]
I had the honor of speaking at the first TEDxNASA, which took place on November 20, 2009. I was thrilled to be involved because of my respect for both TED and NASA -- and also because I had the sense that this was the ...
Posted in Innovation, Public Speaking | 5 Comments »
Saturday, November 14th, 2009
I've got nothing against the low cost, no frills airlines, they are a necessary market innovation. They perform a real service and get me places I need to go. It's part of the deal that you pay for food, get treated like a cow, and become intimate with people who ...
Posted in Customer Service | 3 Comments »
Wednesday, November 11th, 2009
Customer service has been on my mind lately. I've just had an awful experience with my web hosting company (Hostway, argh...) and it got me thinking. That's why reading Barry Moltz and Mary Jane Grinstead's new book, BAM! Delivering Customer Service in a Self-Service World was so timely for me. ...
Posted in Customer Service | No Comments »
Monday, November 2nd, 2009
I read novels for pleasure. I read business books for content. It's not quite that simple however.
The truth is, given the full-of-bs, hyped-up, buzzword-ridden, and generally weak content many business books are filled with -- I probably learn more from novels.
The wisdom of the ages is found in stories. Innovators ...
Posted in Books & Reviews | 4 Comments »
